Law Firm — Personal InjuryManaged ITCybersecurityClio Support
How a 15-Attorney PI Firm Eliminated IT Downtime During Trial Prep
Mitchell & Associates • 3 Offices • Anchorage, AK
The Challenge
Mitchell & Associates was growing fast — three offices, 15 attorneys, and a caseload approaching 400 active matters. But their IT infrastructure had not kept pace. They were using a break-fix provider who took 24-48 hours to respond to tickets. During critical trial preparation and discovery deadlines, their server would slow to a crawl, Clio would time out, and staff spent hours waiting for systems to recover. The managing partner estimated they lost 20+ billable hours per month to IT issues alone.
The Solution
GCS performed a comprehensive IT assessment and transitioned the firm to fully managed services over a 3-week onboarding period with zero downtime. We replaced their aging server with a cloud-hosted infrastructure, deployed SentinelOne endpoint protection across all 45 devices, configured Proofpoint email security, migrated their Clio instance to an optimized environment with proper backup, and established a FortiGate firewall with VPN connectivity between all three offices. Every workstation was rebuilt with standardized configurations and enrolled in Microsoft Intune for remote management.
We used to dread trial prep because our systems always failed when we needed them most. Since switching to GCS, we have not had a single outage during a deadline. Not one. Our attorneys focus on casework now, not their computers.
Sarah Mitchell
Managing Partner, Mitchell & Associates
The Outcome
Within 60 days the firm experienced a complete transformation. Server-related downtime dropped to zero. Help desk tickets were resolved in an average of 12 minutes instead of 24 hours. The firm passed its first ABA technology competence review with full documentation. Clio performance improved dramatically with cloud hosting, and the VPN between offices gave attorneys seamless access to files from any location.
99.9%
Uptime Achieved
Was: 94%
12 min
Avg Ticket Resolution
Was: 24 hrs
0
Security Incidents (3yr)
Was: 4/year
20+ hrs
Monthly Time Saved
Was: lost to IT
Medical Practice — OrthopedicsHIPAA ComplianceEMR Support
From 14 HIPAA Findings to Zero — In 6 Weeks
Glacier Orthopedics • 12 Providers • Anchorage, AK
The Challenge
Glacier Orthopedics received a surprise risk assessment from their malpractice insurance carrier — and failed badly. The assessment identified 14 HIPAA Security Rule deficiencies: no encryption on laptops, no MFA on any system, no documented security policies, no BAA tracking, no incident response plan, and no evidence of workforce training. The carrier gave them 90 days to remediate or face non-renewal of their coverage.
The Solution
GCS deployed a comprehensive HIPAA compliance program in a 6-week sprint. We encrypted every endpoint with BitLocker, deployed MFA across all systems including their EHR, created a complete security policy library, identified and executed BAAs with all vendors handling PHI, built and tested an incident response plan, and conducted role-based HIPAA training for all 48 staff members. We documented everything in a compliance package ready for auditor review.
Our insurance carrier told us we were one breach away from losing coverage. GCS had us fully compliant in 6 weeks. Our next audit had zero findings — our carrier was shocked. The documentation alone saved us from hiring a full-time compliance officer.
Dr. Lisa Park
Practice Administrator, Glacier Orthopedics
The Outcome
Glacier Orthopedics passed their follow-up assessment with zero findings. Their insurance carrier renewed coverage at the same rate. The practice has maintained continuous HIPAA compliance for 2+ years with quarterly reviews and annual risk assessments managed by GCS. Staff phishing click rates dropped from 32% to under 3% after training.
100%
MFA Enforcement
Was: 0%
$45K
Annual Savings
vs compliance hire
3%
Phishing Click Rate
Was: 32%
Accounting Firm — CPAIRS WISPCloud MigrationQuickBooks
IRS Compliance, Cloud Migration, and Remote Work — All Before Tax Season
Torres & Associates CPA • 20 Staff • Anchorage, AK
The Challenge
Torres & Associates had three urgent problems converging at once. The IRS WISP requirement was approaching and they had zero compliance documentation. Their aging on-premises server was failing and needed replacement. And their staff wanted to work from home during tax season but had no secure remote access. All three needed to be solved before January — with a firm that had never worked with a managed IT provider before.
The Solution
GCS executed a coordinated 8-week project addressing all three needs simultaneously. We created a custom WISP document covering all nine FTC Safeguards Rule elements, implemented encryption, MFA, DLP policies, and security awareness training. We migrated their server workloads to Microsoft 365 and Azure, moved QuickBooks to a hosted cloud environment, and deployed FortiClient VPN with conditional access for secure remote work. Every change was tested and validated before tax season began.
We went from zero compliance documentation to passing every requirement — and our team can now work from home during tax season without VPN issues. GCS handled three major projects simultaneously and finished a month early. We saved $12,000 annually by eliminating our server maintenance costs.
Karen Torres
Managing Partner, Torres & Associates CPA
The Outcome
Torres & Associates entered tax season with full IRS WISP compliance, a modern cloud infrastructure, and secure remote access for every staff member. Server maintenance costs were eliminated entirely. Staff productivity during tax season improved measurably because remote work eliminated 2-hour daily commutes for half the team. The firm has since expanded to 24 staff and added a second office — both seamlessly supported by the cloud infrastructure GCS built.
9/9
FTC Safeguards Met
Was: 0/9
$12K
Annual Savings
Was: server costs
100%
Remote Capable
Was: 0%
0
Downtime During Migration
Was: expected 2 days
Construction — Commercial GCJobsite ConnectivityProcoreMDM
8 Jobsites Connected, 62 Devices Managed — A Commercial GC Goes Digital
Arctic Builders • 85 Employees • Anchorage, AK
The Challenge
Arctic Builders was running 8 simultaneous commercial construction projects across Anchorage and the Mat-Su Valley. Superintendents used personal phone hotspots for internet. Project managers drove back to the office to access Sage 300 budgets. iPads and laptops had no MDM — three had been lost on jobsites with no way to wipe them remotely. Procore was partially deployed but not integrated with their accounting system, so project data lived in silos.
The Solution
GCS deployed pre-configured jobsite network kits to all 8 active sites — each with a Cradlepoint cellular router, FortiGate firewall, weatherproof Wi-Fi access points, and VPN to HQ. We enrolled all 62 field devices in Microsoft Intune with remote wipe capability, encryption enforcement, and application management. We completed the Procore implementation with full Sage 300 CRE integration, deployed IP security cameras on all sites with cloud recording, and trained project managers and superintendents on the new tools.
We went from superintendents sharing phone hotspots to every site having real internet, secured Wi-Fi, and cameras — deployed the same day the trailer arrived. Our PMs can pull up budgets from the trailer now. It completely changed how we run projects.
Tom Kowalski
Operations Manager, Arctic Builders
The Outcome
Arctic Builders now deploys fully connected jobsites the same day trailers arrive. Project managers access Sage 300 budgets, Procore daily logs, and security camera feeds from any jobsite or remotely. Three lost devices have been remotely wiped since deployment, protecting company and client data. Procore-to-Sage integration eliminated manual budget entry, saving the accounting team approximately 15 hours per week.
8
Jobsites Connected
Was: 0
62
Devices Managed
Was: unmanaged
Same Day
Network Deployment
Was: weeks
15 hrs/wk
Accounting Time Saved
Was: manual entry