Meet the leadership team that built GCS from a two-person Anchorage operation into a multi-market IT provider trusted by 500+ regulated businesses — with zero data breaches along the way.
Our leadership team averages 20+ years at GCS. That stability means consistent vision, deep institutional knowledge, and client relationships measured in decades — not quarters.
John founded Global Computer Support in 1999 with a singular vision: build an IT company that treats client data with the same care as its own. Starting from a shared office in Anchorage with one business partner and a handful of clients, he grew GCS into a multi-market provider serving 500+ businesses across regulated industries.
A former enterprise infrastructure architect, John brings 30+ years of hands-on technical experience to his leadership role. He remains directly involved in the company's largest client relationships and leads GCS's strategic direction — including the expansion into Seattle and the development of industry-specific compliance frameworks.
Leads all technical operations, engineering standards, and the company's proactive monitoring platform. Built the security operations center from the ground up.
Oversees HIPAA, SOC 2, PCI DSS, and FTC Safeguards compliance programs. Former healthcare IT auditor who ensures every client environment exceeds regulatory requirements.
Manages all client relationships, onboarding, and quarterly business reviews. Ensures every client has a dedicated account manager and a technology roadmap aligned with their business goals.
In an industry where the average managed service provider has been in business for less than 10 years, GCS's 27-year track record represents something rare: proven, battle-tested reliability across every technology cycle, every security threat, and every compliance evolution.
We've survived the dot-com crash, the 2008 recession, the ransomware epidemic, and a global pandemic — and through it all, not a single client has suffered a data breach under our watch. That's not a marketing claim. It's an auditable fact.
Our leadership team holds 40+ active certifications spanning security, cloud, compliance, and infrastructure — ensuring the advice we give is backed by verified expertise.
Certified Information Systems Security Professional
Held by: Reynolds, TorresMicrosoft Certified Solutions Expert
Held by: Kim, ReynoldsAmazon Web Services Certified
Held by: Reynolds, KimCertified HIPAA Security Officer
Held by: Torres, ReynoldsSOC 2 Type II Certified Auditor
Held by: TorresCertified Information Systems Auditor
Held by: TorresCybersecurity Foundations Certified
Held by: Kim + 6 engineersIT Service Management Framework
Held by: Chen, KimGCS leadership doesn't just attend industry events — they shape them. Our team regularly speaks, advises, and contributes to the professional communities that govern IT standards in regulated industries.
Advising on cybersecurity ethics requirements and attorney technology competence standards
Contributing to HIPAA implementation guidelines for small and mid-sized medical practices
Helping develop IRS compliance guidelines and cybersecurity best practices for accounting firms
Active member sharing anonymized threat intelligence to help protect the broader MSP community
"Zero-Breach Architecture for Regulated Industries"
Speaker: John Reynolds, CEO"Cybersecurity Ethics: What Every Attorney Must Know in 2026"
Speaker: Michael Torres, Dir. of Compliance"Building HIPAA-Ready Infrastructure for Multi-Location Practices"
Speaker: Sarah Kim, VP Engineering"27 Years, Zero Breaches: Building a Security-First MSP Culture"
Speaker: John Reynolds, CEO"IRS Pub 4557 Compliance: IT Requirements for Tax Preparers"
Speaker: Michael Torres, Dir. of ComplianceEvery client engagement is guided by three principles that our leadership team established on day one — and has never wavered from.
Before we touch a single system, our leadership meets with yours. We learn your workflows, your compliance requirements, your growth plans, and your pain points. Technology solutions without business context are just expensive guesses.
We don't recommend solutions that create dependency or need replacement in 18 months. Every infrastructure decision is made with a 5-year horizon — because your IT should compound in value, not depreciate like the hardware it runs on.
Our CEO still gives his direct line to every new client. Not because he handles support tickets — but because he believes the person leading the company should be reachable by the people who trust it. That accessibility permeates every level.
"In 12 years working with GCS, I've spoken directly with their CEO more times than I can count. That level of personal accountability from leadership is why we've never considered switching providers."— Dr. David Kim, Medical Director, Northstar Family Medicine (Client since 2014)
Schedule a consultation and you'll meet the same leadership team profiled on this page — not a sales rep who disappears after signing. We believe the people who earn your trust should be the people who keep it.
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