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About GCS

Not All IT Providers Are Created Equal

You're comparing options — and you should. But before you choose the cheapest quote, consider what 27 years of zero breaches, regulated industry expertise, and 95% client retention actually means for your business.

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Head-to-Head Comparison

GCS vs. Generalist IT Providers

Here's what you actually get when you choose a specialist over a generalist. Every row is verifiable — ask us for documentation.

GCS
Typical Provider
Years in Business
27 Years
5–10 Years Avg
Data Breaches
Zero — Ever
Not Disclosed
Regulated Industry Experience
500+ Clients
Limited / None
Compliance Frameworks
6 Active Frameworks
1–2 if Any
Response Time SLA
15 Min Guaranteed
1–4 Hours
Uptime SLA
99.9% Contractual
99% or "Best Effort"
Staff Certifications
40+ Active
5–10
Client Retention Rate
95%
70–80%
Employee Avg Tenure
7.5 Years
1.5–2 Years
SOC 2 Type II Certified
Since 2008
Rarely
24/7 Live Engineer
Always — No Voicemail
After-Hours Answering
Virtual CIO / QBR
Included
Premium Add-On

27 Years of Verifiable Results

Not marketing claims — auditable facts. Every number below can be documented and verified.

0Years in Business
0Businesses Served
0Data Breaches
0Uptime Delivered
0Audit Pass Rate
1999
Founded in Anchorage, AK
2005
100th client milestone
2008
SOC 2 certified
2016
Expanded to Seattle
2020
200 firms went remote — zero incidents
2024
500+ clients, zero breaches
Industry Expertise

We Don't Do IT for Everyone — Just the Industries That Need It Most

Generalist providers treat every client the same. We build industry-specific compliance, security, and infrastructure — because a law firm isn't a retail store.

Law Firms

ABA ethics compliance, e-discovery support, DMS integration, encrypted client communications, and bar audit preparation built into every engagement.

100% bar audit pass rate

Medical Practices

Full HIPAA Security Rule compliance, EMR/EHR integration, telehealth infrastructure, medical device security, and OCR audit preparation.

100% HIPAA audit pass rate

Accounting & Financial

IRS Pub 4557 WISP compliance, FTC Safeguards Rule, QuickBooks hosting, tax season infrastructure, and financial data encryption.

Zero tax-season outages in 10 years
Client Retention

95% of Our Clients Stay. Here's Why That Matters to You.

The average MSP retains 70-80% of clients annually. We retain 95%. That's not because we lock people into contracts — it's because switching away from an IT partner who knows your business, your compliance requirements, and your people is a cost nobody wants to pay.

When you choose GCS, you're choosing a partner that other companies don't leave. That stability means the engineer who manages your network this year will still know your systems five years from now.

0Client Retention
0Avg Client Tenure (Yrs)
0Staff Retention
0Client Satisfaction
GCS vs. Industry Average
Client Retention
95%
Industry Avg
75%
Staff Retention
92%
Industry Avg
62%
Uptime SLA
99.9%
Industry Avg
98.5%
GCS
Industry Average
Compliance Depth

40+ Certifications. 6 Compliance Frameworks. All Active.

Cheaper providers might list a few certifications on their website. We maintain 40+ active certifications across our team, support 6 compliance frameworks, and have our own SOC 2 Type II audit — something most MSPs don't even attempt.

Every certification requires ongoing education, re-examination, and practical application. Our team doesn't just hold credentials — they use them daily to protect your business.

CISSP MCSE AWS Architect HIPAA Security SOC 2 Auditor CompTIA Security+ ITIL v4 CISA

Active Compliance Status

Live
HIPAA Security Rule
Active
SOC 2 Type II
Certified
PCI DSS
Compliant
FTC Safeguards Rule
Active
IRS Pub 4557
Active
ABA Ethics Rules
Advisory
Response Time

15 Minutes. Guaranteed. In Writing.

Most providers promise "fast response" but won't put a number in the contract. We guarantee 15-minute response for critical issues — in writing, with SLA credits if we miss it.

The difference between a 15-minute response and a 4-hour response during a ransomware attack isn't just inconvenience — it's the difference between containment and catastrophe.

0Min P1 Response
0Min P2 Response
24/7Live Engineers
0First-Call Resolution

Response Time: GCS vs. Industry

Contractual SLAs
P1 Critical Response
15 minvs1–4 hrs
P2 High Response
30 minvs4–8 hrs
After-Hours Coverage
24/7 LivevsVoicemail
On-Site Dispatch
Same DayvsNext Day
First-Call Resolution
97%vs65–75%
Common Questions

Addressing the Real Questions You're Asking

If you're comparing providers, you're probably asking these questions. Here are honest answers.

"Why not go with a cheaper provider?"

Because cheap IT in a regulated industry is the most expensive decision you can make. A single HIPAA violation can cost $50,000–$1.5M. A ransomware incident averages $4.5M in recovery costs. A failed audit can shut down your practice.

GCS costs more per month than a break-fix shop — but our clients have never paid a compliance fine, never lost data to a breach, and never failed a regulatory audit. The ROI isn't in the monthly fee — it's in the catastrophes that never happen.

27 years. Zero breaches. Zero failed audits.

"Do we really need an IT specialist for our industry?"

If you handle protected health information, client legal records, financial data, or any information governed by federal or state regulation — yes. A generalist IT provider can set up your email and fix your printer. They cannot design HIPAA-compliant infrastructure, prepare you for an OCR audit, or respond to a breach with the specific notification requirements your industry demands.

Ask your current provider: "Can you show me our HIPAA risk assessment?" If they can't produce one immediately, you have your answer.

100% of GCS clients have current, documented risk assessments

"What makes GCS different from other MSPs?"

Three things that most MSPs can't match: specialization (we only serve regulated industries — not retail, not restaurants, not general business), longevity (27 years with zero breaches means we've survived every technology cycle and threat evolution), and retention (95% client retention and 92% staff retention means the people who know your business stay).

Most MSPs are generalists founded in the last decade. We've been building compliance-first infrastructure since before HIPAA had enforcement teeth.

Average client relationship: 8.5 years

"Are we locked into a long-term contract?"

Our standard agreements are 12 months with 60-day exit notice — but we've never needed to hold anyone to a contract. Our 95% retention rate proves that clients stay because the service is worth it, not because the contract forces them.

We're also happy to start with a 90-day pilot engagement for firms that want to test the relationship before committing. We're confident enough in our service to let the results speak first.

90-day pilot available — results first, commitment second

"What happens if we're mid-contract with another provider?"

We handle provider transitions regularly. Our onboarding team manages the entire migration — documentation handoff, system audit, credential transfer, and parallel operation during the transition period. Your team experiences zero downtime during the switch.

We'll also review your current contract to help you understand your exit options and timing. Many providers have 30-60 day notice clauses that are more flexible than you think.

100+ successful provider transitions completed

Ready to see the difference 27 years of expertise makes?

Schedule a free consultation with our team. No pressure, no pitch deck — just an honest conversation about your IT needs and whether GCS is the right fit.

Schedule a Free Consultation
No contracts required to start. 90-day pilot available.
Call to Discuss Your Needs
(844) 777-6544