We didn't build a company of 27 years by chasing shortcuts. We built it by hiring people who care, investing in their growth, putting clients first every single time, and giving back to the communities that trust us.
These aren't words on a wall. They're the non-negotiable standards every GCS team member lives by — from how we answer the phone to how we architect your infrastructure.
Every decision — from vendor selection to system configuration — starts with one question: does this make our clients more secure? If the answer isn't an unequivocal yes, we don't do it. 27 years, zero breaches isn't luck. It's culture.
27 Years, Zero BreachesWhen something goes wrong, we don't hide behind tickets or escalation trees. We pick up the phone, explain what happened, fix it, and make sure it never happens again. Radical accountability isn't comfortable — but it's why clients trust us.
97% Client SatisfactionWhen a client calls at 2 AM because their server is down, our engineers don't treat it like an interruption — they treat it like their own company is on the line. Because to us, it is. That empathy is what separates us from vendors who clock out at 5.
15-Min Average ResponseTechnology evolves every day. So do we. Every engineer gets dedicated training time, certification support, and exposure to new platforms. We don't just keep up with the industry — we stay ahead of it so our clients never fall behind.
40+ Active CertificationsWe're not going to pretend we have ping-pong tables and cold brew on tap. What we do have is a team of engineers who respect each other, support each other, and take pride in solving hard problems for clients who depend on them.
Our culture is built on collaboration over competition. When a junior engineer gets stuck, a senior engineer mentors them through it — because helping a teammate grow is more valuable than any individual win. When a client issue crosses specialties, our network, security, and cloud teams huddle together until it's resolved.
The result? Engineers who stay. Clients who stay. And an institutional knowledge base that compounds over decades — not quarters.
Every IT company says they put clients first. Here's what it looks like when we actually do it. Hover over each commitment to see how we deliver.
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No IVR trees. No overseas call centers. When you call GCS, a certified engineer in our office picks up — usually within 3 rings. Because when your systems are down, the last thing you need is a phone menu.
Avg 15 seconds to humanHover to learn more
We discuss scope and pricing before any work begins — not after. No surprise invoices, no hidden fees, no "we discovered additional issues" upsells. If something changes, we tell you first and get approval.
Zero surprise bills in 27 yearsHover to learn more
We don't wait for things to break. Our monitoring catches 93% of issues before any user is affected. Monthly reports show what we prevented, what we improved, and what's coming next. You should never be surprised by your IT.
93% issues resolved pre-impactIn an industry with 30-40% annual turnover, our 92% retention rate isn't just a stat — it's our competitive advantage. When your engineer has been with GCS for 8 years, they don't just know IT — they know your IT. Your network, your quirks, your compliance requirements, your users' habits.
That institutional knowledge compounds. Every year an engineer stays, they become more valuable to the clients they serve. That's why we invest heavily in keeping our team:
"The same engineer has managed our network for 6 years. He knows our systems better than we do. That kind of continuity is worth more than any SLA on paper."— Katherine Harris, Managing Partner, Harris & Drake LLP
We believe technology companies have a responsibility to strengthen the communities they serve — not just profit from them.
Our engineers volunteer 200+ hours annually mentoring high school students in Anchorage's STEM programs, teaching cybersecurity fundamentals and network engineering.
200+ volunteer hours/yearWe provide free IT assessments and discounted managed services to Alaska-based nonprofits focused on healthcare access, legal aid, and community development.
12 nonprofits supportedQuarterly cybersecurity awareness workshops open to any Alaska business — covering phishing prevention, password hygiene, and compliance basics at no cost.
400+ attendees since 2019Whether you're looking for an IT partner who puts your business first, or you're an engineer who wants to join a team that invests in your growth — we'd love to hear from you.