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About GCS

Built in Alaska. Trusted for 27 Years.

From a two-person operation in Anchorage to a multi-market IT provider serving 500+ businesses across regulated industries — this is the story of how Global Computer Support became the partner companies trust when technology can't fail.

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Where It All Began

Founded in 1999, When Businesses Needed IT They Could Trust

In 1999, most IT companies treated small and mid-sized businesses as an afterthought. The big players chased enterprise contracts. Local shops offered break-fix service and hoped for the best. There was no one building real, secure, compliance-ready infrastructure for the firms that needed it most — the law offices, medical practices, and financial firms that handled sensitive data every single day.

That gap is what drove our founders to start Global Computer Support in Anchorage, Alaska. The idea was simple: build an IT company that treats every client's data like it matters — because in regulated industries, it does. Two engineers, a shared office, and a commitment to doing things right from day one.

27 years later, that commitment hasn't changed. The scale has — from two people to a full team of certified engineers across multiple markets — but the core philosophy remains: security first, compliance built in, and never cut corners.

Early tech startup workspace with computers and collaboration
"We started this company because we saw firms handling incredibly sensitive data — medical records, legal cases, financial statements — with IT infrastructure held together by duct tape and good luck. That had to change."
— Founding Partner, Global Computer Support
Our Mission & Values

Why We Exist

Every decision we make — from the vendors we partner with to the way we structure our SLAs — is guided by one mission and four core values.

Our Mission

To provide regulated businesses with IT infrastructure so secure, so reliable, and so well-managed that technology becomes a competitive advantage — never a liability.

Security First

Every system, every configuration, every recommendation starts with security. It's not an add-on — it's the foundation everything else is built on.

Radical Accountability

We own the outcome. When something goes wrong, we don't point fingers — we fix it, explain what happened, and make sure it doesn't happen again.

Long-Term Partnership

We're not here for a quick contract. We invest in understanding your business because we plan to be your IT partner for the next decade — not the next quarter.

Transparent Communication

No jargon, no hidden fees, no surprises. We explain what we're doing, why we're doing it, and what it costs — before we do it.

27 Years of Growth Milestones

From two engineers in Anchorage to a multi-market provider trusted by 500+ businesses across regulated industries

1999

Founded in Anchorage, Alaska

Two engineers launch Global Computer Support with a focus on IT for regulated businesses. First clients: a 5-attorney law firm and a family medical practice.

2001

First HIPAA Compliance Project

Completed our first full HIPAA infrastructure build for a multi-location medical group — establishing healthcare IT as a core specialty.

2005

100th Client Milestone

Reached 100 active managed IT clients across law, healthcare, and accounting verticals. Expanded the engineering team to 8.

2008

SOC 2 Type II Certified

Achieved SOC 2 certification — one of the first Alaska-based MSPs to earn the designation, reinforcing our security-first approach.

2012

Cloud Migration Practice Launched

Established a dedicated cloud practice to help regulated businesses migrate securely to AWS and Azure while maintaining compliance.

2016

Expanded to Seattle & Pacific Northwest

Opened our Seattle office to serve Puget Sound businesses, bringing our compliance-first IT model to a new market.

2020

Remote Workforce Transformation

Deployed secure remote work infrastructure for 200+ businesses in under 90 days when the world went remote. Zero security incidents.

2024

500+ Businesses, Zero Breaches

Surpassed 500 active clients across multiple states while maintaining our perfect record: 27 years, zero data breaches, 99.9% uptime.

Alaska Roots, National Reach

Built for Alaska's Toughest Conditions — Ready for Anything

Starting an IT company in Alaska taught us lessons that most Lower 48 providers never learn. When your clients are spread across a state twice the size of Texas, when internet connectivity isn't guaranteed, and when a server failure in January means people can't work in -30°F conditions — you learn to build infrastructure that simply cannot fail.

That Alaska-forged resilience is baked into everything we do today. Redundant systems, failover plans for failover plans, and an engineering culture that assumes the worst and prepares for it. It's why we've maintained 99.9% uptime and zero data breaches for 27 consecutive years.

Anchorage HQ

Headquartered in Anchorage since 1999

Multi-Market

Alaska, Seattle, and growing

Zero Breaches

27 years, perfect security record

99.9% Uptime

Built for Alaska-level resilience

Dramatic Alaskan mountain landscape with snow-capped peaks
Founded in Anchorage, AK
Leadership

The Team Behind 27 Years of Results

Our leadership team brings decades of combined experience in IT infrastructure, cybersecurity, and regulated industry compliance

John Reynolds, Co-Founder and CEO

John Reynolds

Co-Founder & CEO

Founded GCS in 1999 with a vision for compliance-first IT. 30+ years in enterprise IT infrastructure and cybersecurity. Leads company strategy and client relationships.

With GCS since 1999 (27 years)
Sarah Kim, VP of Engineering

Sarah Kim

VP of Engineering

Leads GCS's technical operations and engineering team. Microsoft and AWS certified architect. Built the company's proactive monitoring and security operations framework.

With GCS since 2006 (20 years)
Michael Torres, Director of Compliance and Security

Michael Torres

Director of Compliance & Security

Oversees HIPAA, SOC 2, and regulatory compliance programs. Former healthcare IT auditor. Ensures every client's infrastructure meets or exceeds their industry requirements.

With GCS since 2010 (16 years)
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IT professionals collaborating in a strategy session

Ready to Work With a Team That's Been Doing This for 27 Years?

We've seen every IT challenge, survived every technology shift, and protected every byte of client data since 1999. Let's talk about how that experience can work for your business.

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(844) 777-6544