Fully Managed IT Services | Global Computer Support
Services → Managed IT

Your Complete IT Department — Without the Overhead

Stop hiring, training, and managing IT staff. GCS becomes your fully outsourced IT department — proactive monitoring, 24/7 help desk, cybersecurity, cloud management, and strategic planning — all under one predictable monthly fee.

Fully Managed IT — What's Included

All-Inclusive
24/7 Help DeskUnlimited
Response Time SLA15 Minutes
Proactive MonitoringIncluded
Cybersecurity SuiteIncluded
Backup & DRIncluded
Cloud ManagementIncluded
Virtual CIOIncluded
Vendor ManagementIncluded
Monthly ReportingIncluded
All-Inclusive IT Management

Everything Your Business Needs — Nothing It Doesn't

Fully managed IT means we handle every aspect of your technology. No gaps, no surprise add-ons, no "that's not in your contract" conversations.

Desktop & Laptop Support

Hardware troubleshooting, software installation, OS updates, and lifecycle management for every workstation in your organization.

Unlimited support

Server & Network Management

Server administration, network monitoring, switch/router/firewall management, and infrastructure optimization across all locations.

24/7 monitored

Cybersecurity Protection

EDR/XDR endpoint protection, email security, MFA enforcement, threat monitoring, and incident response — all managed 24/7.

Full security suite

Cloud & Email Management

Microsoft 365, Azure, AWS administration — user provisioning, license management, security configuration, and optimization.

Fully managed

Backup & Disaster Recovery

Automated, encrypted, verified backups with tested disaster recovery plans — so your data is always recoverable, guaranteed.

Tested monthly

Compliance Management

HIPAA, SOC 2, PCI DSS, FTC Safeguards, IRS Pub 4557 — documented controls, risk assessments, and audit preparation.

100% audit pass rate
Proactive Monitoring

We Fix Problems Before You Know They Exist

Our monitoring platform watches your entire environment 24/7 — servers, networks, endpoints, cloud services, and backups. When something drifts from normal, we act immediately — resolving 93% of issues before any user is affected.

This isn't just "watching dashboards." Our automated systems detect anomalies, apply patches, clear disk space, restart failed services, and escalate genuine threats — all without your team lifting a finger.

0Issues Pre-Resolved
0Endpoints Monitored
0Uptime Delivered
24/7Always Watching
Proactive Monitoring — Live Feed
0Endpoints
0Auto-Resolved
0Active Alerts
    24/7 Help Desk

    Real Engineers Answer. Every Time.

    When your team needs help, they call a real person — not a phone tree. Our 24/7 help desk is staffed by certified engineers in our office, averaging 15-second answer times and 97% first-call resolution.

    Whether it's a password reset at 9 AM or a server crash at 2 AM, the same quality of support is available every minute of every day.

    Phone

    15-sec avg answer

    Live Chat

    Instant connection

    Email

    15-min response SLA

    Ticket Portal

    Track & manage

    Help Desk — Recent Tickets
    Strategic IT Planning

    Virtual CIO — Technology Leadership Without the Salary

    Every fully managed client gets a dedicated Virtual CIO who provides the strategic technology leadership that most SMBs can't afford to hire full-time. Quarterly business reviews, technology roadmaps, budget forecasting, and vendor evaluation — all included.

    Technology Roadmap

    12-month technology plan aligned with your business goals, budget, and compliance requirements.

    Quarterly Business Reviews

    Detailed performance reporting, risk assessment updates, and strategic recommendations every 90 days.

    Budget & Vendor Management

    IT budget forecasting, hardware lifecycle planning, and vendor negotiations to maximize value and minimize waste.

    Technology Roadmap — Sample QBR
    Q1

    Security Hardening

    MFA enforcement, EDR deployment, email filtering upgrade

    • MFA
    • EDR
    • Proofpoint
    Q2

    Cloud Migration Phase 1

    File server to SharePoint, Exchange to M365, backup modernization

    • SharePoint
    • M365
    • Datto BCDR
    Q3

    Network Refresh

    Switch replacement, Wi-Fi upgrade, SD-WAN evaluation

    • Fortinet
    • Wi-Fi 6
    • SD-WAN
    Q4

    Compliance Audit Prep

    HIPAA risk assessment, SOC 2 controls review, documentation update

    • HIPAA
    • SOC 2
    • Risk Assessment
    Vendor Management

    We Handle Your Vendors So You Don't Have To

    ISP outages, printer problems, software licensing questions — we manage every technology vendor relationship so your team never has to sit on hold again.

    ISP & Telecom

    We manage your internet, phone, and connectivity vendors — handling outages, upgrades, and billing disputes on your behalf.

    Print & Copier

    Printer fleet management, supply ordering, service calls, and print cost optimization — one less thing for your office manager.

    Software Licensing

    License management, renewal tracking, compliance verification, and cost optimization across all your software subscriptions.

    Hardware Procurement

    Enterprise pricing on workstations, servers, and networking equipment — sourced, configured, deployed, and warranty-tracked.

    Monthly Reporting

    Complete Visibility Into Your IT — Every Month

    No black box. Every fully managed client receives a comprehensive monthly report covering performance, security, compliance, and recommendations. You'll always know exactly what we did, what we prevented, and what's coming next.

    • System uptime and availability metrics
    • Help desk ticket volume, resolution times, and satisfaction
    • Security incidents detected, blocked, and resolved
    • Patch compliance and vulnerability status
    • Backup success rates and DR readiness
    • Recommendations and upcoming roadmap items

    Monthly IT Report — April 2026

    Sample

    Performance

    System Uptime
    99.9%
    Patch Compliance
    98%
    Backup Success
    100%

    Help Desk

    First-Call Resolution
    97%
    Client Satisfaction
    4.9/5

    Security

    Threats Blocked
    342
    Incidents
    0
    Pricing

    Simple, Predictable Pricing

    One monthly fee covers everything. No surprise invoices, no per-incident charges, no "that's out of scope" conversations. Your cost is predictable — your IT is comprehensive.

    Starting from
    $150 /user/month
    • Unlimited 24/7 help desk support
    • Proactive monitoring & patch management
    • Full cybersecurity suite (EDR, email, MFA)
    • Backup & disaster recovery
    • Cloud & email management
    • Virtual CIO & quarterly reviews
    • Vendor management
    • Monthly performance reporting
    • Compliance management (HIPAA, SOC 2, etc.)
    Get a Custom Quote

    Pricing varies by user count, compliance requirements, and infrastructure complexity. Schedule a consultation for an accurate quote.

    Ready to Stop Worrying About IT?

    Let us take technology off your plate entirely. Schedule a consultation and we'll assess your current environment, identify gaps, and show you exactly what fully managed IT looks like for your business.

    Schedule a Consultation
    Call to Discuss Your Needs
    (888) 555-5555